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Support Services

Verify the availability of support services, including contract KPI

With the XAUTOMATA module dedicated to support services you can create a virtual copy of your operators’ work, automate their procedures, and maximise the services availability.

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VISIBILITY

Give your company full visibility of all the tickets in the different systems, monitoring their presence and their performances across the systems

AUTOMATED MANAGEMENT

Thanks to XAUTOMATA Digital Twins, your company can automate processes related to ticket management such as opening, assigning, taking charge and much more, increasing performance and decreasing disruption times

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INTEGRATION

Integrates the different ticketing systems that already exist in the company, making it possible to manage them from the same dashboard

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